Perhaps the easiest example of digitalization would be to making an electronic (e-book) from the paper form.
In a real world Business scenario however, Business Digitalization goes beyond simply automating an existing processes. We need to reimagine the entire business process, keeping the Customer Experience at the center of what we do.
There are a number of scenarios that could include, but not limited to:
Creating a process that will involve fewer clicks for the customer to reach you or for the employee to complete a self service form or for a manager to access, review and approve data.
Developing automated decision making where possible.
Creating a system of Document Management.
Creating an Automated system of dealing with non-compliance and fraud issues.
Operating models, skills, organizational structures, and roles need to be redesigned to match the reinvented processes.
Our Business Process consultants will guide you on the how to transform the legacy system into a truly digital experience and not just a transformation of analog data to digital data.